Monday, August 21, 2017

Ground control to Major Telstra

We still don't have home internet here at Casa de Chooken. Eleven days later, today is the day supposedly. They did come Thursday, but amongst my shit cracking on the 'over five and under ten' phone calls to planet Telstra, there was some confusion that it was my home phone that wasn't working and not in fact my connection to the world wide web. Idiots. 

The order to fix my internets was never in play. Apparently it was an NBN issue, but I had to again find my eighties record player and saw disc, in an attempt to transmit a message to the bogans boffins at Telstra, that I was in need for the mothership to transport a couple of technicians to fix my broken communication panel 100 metres up the road. 

It has me thinking I should have went to rocket science school and I could have marched up there an done it my bloody self! But even though the real rocket scientists(NBN cronies) are staring the problem in the eye, they can't fix it because they don't have an order from planet Telstra. You would think, being information technology EXPERTS, they would have more communication skills to contact the MOTHERSHIP and have these issues resolved quickly!!
Whatever the outcome, the industry ombudsman has been informed. It will be most interesting to see how I am charged for this debacle. I may have to get the record player and disc out yet again! 

According to the ombudsman, this sort of thing is happening across the country, as the No Bloody Network connection, fibre optical change is being rolled out and engaged. Innocent and trusting Aussies are being bent over and indecently assaulted on a daily basis, with the blame being tossed around like a hot space rock. 


All I can say is well done to the intergalactic space weasels council in a galaxy far away called Canberra for rolling out such a fantastic, hassle free communication highway. Connecting all Australian peoples so effortlessly, with minimal stress to the user. 

Thank you.

It does seem we pay them too much to make bad decisions, or no bloody decisions at all. But then it goes back to the old saying, 'You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time". 



Next they'll be spending more of our money, to ask for OUR opinion and still be undecided about whether or not they should do what most of us are wanting. 

Anyhoo, totally off track, but how good are monk and poet, John Lydgate's quotes. Clever dicky bird he was. 




22 comments:

  1. Oh no internet! How horrible! The NBN is an absolute disgrace in this country.

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    Replies
    1. I can understand people's frustration with it now. I put too much trust in them and it was all good for a couple of weeks, then nothing but trouble. I hope this will be the last of it.

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  2. Well lucky me still looks no closer to having NBN anytime soon. I can't bear Telstra!

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    1. Well up unto this point I had no complaints, and fair to say the NBN mob have a lot to answer for with this stuff up. But Telstra have not been supportive at all.

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  3. OMG how frustrating for you! I hope it's resolved soon. We had a few issues with the NBN changeover too, but nothing this bad!

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  4. So much for the NBN being the solution to everything!

    Ingrid
    http://www.fabulousandfunlife.blogspot.com.au

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  5. You must be chewing up data big time..unless of course you have them paying for it now. We have had some similar demarcation disputes here before we got the NBN (complusory)
    They are I D I OT S.

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    Replies
    1. All we have is our pre paid phones to use as modems, so there is not much surfing going on until it gets put back on...I was promised some free data for my phone 10 days ago, but even that is too hard for them to process!

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  6. I have not heard of a single person - home or business - who has a smooth transition to NBN. Kind of makes me grateful that they haven't even started installing in my suburb (because the nearest thingo is 5km in any direction, making it a moot point, because it will still be shit!)

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    1. They finished installing it in November in our town, surely it doesn't take more than six months to iron out the greeblies! I don't think it is living up to expectation, especially with the price comparison of the ADSL we had before. We are more or less paying more for the same thing. Someone is making money.

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  7. A couple of years ago when we changed providers for our internet & phone we lost the use of everything, due to a lack of communication between each of the providers and the lines company. The lines company could not switch our connection over until they had received the termination notice from our old provider, who were hoping that if they made the process super difficult we would just stay put & not change providers. In a last ditched attempt to get the matter sorted I posted my experiences on all of the companies social media feeds. This worked a treat and within two hours things started happening and a short while after that we were connected & received a credit on our accounts.

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  8. I do love that last quote in particular - great one. We're nowhere near getting the NBN yet, and from what I hear from my friends who do have it about slow speeds and such, I'm kinda glad we don't. My internet speed is just fine right now! So sorry you've had so much trouble. One of the teachers at my school has been without internet for 2 weeks now.... not good!!

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  9. Oh my gosh! How frustrating! And such a well written post filled with humor! The best way to handle such aggravation is through humor, I think, to prevent yourself from slapping someone! I do hope your issue is resolved soon.

    Shelbee
    www.shelbeeontheedge.com

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  10. We were without for 4 days - it now stops you watching tv and so many other things. I couldn't work yesterday, which meant I had to cancel my lunch with a friend today so i could get the work done. I don't know how you'be survived 11 days (I'm not surviving the 'head for the hills' scenario)

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  11. This whole NBN thing has been a disaster!! Everyone has had problems and it doesn't seem to he getting any better!!

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  12. I hear you loud and clear. We were sent a Telstra modem to hook up ourselves as we are 'fibre to node' ( whatever that means) in our area. One night we had an intruder in the form of a rat which decided to stop eating the macamia nuts outside and see what was going on inside. It must have been attracted by the green modem light so ate through the NBN cable!!! You wouldn't believe how hard it was to get another cable from Telstra as when I showed them the cut cable at the store the response was 'What is that?' They obviously hadn't seen one of their NBN cables which attach to the modem before. Now I turn the modem off at night so no landline during the night. I told my elderly sister if she wants me during the night if she gets sick to ring the ambulance or ring my mobile :-)

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  13. Well if you ask me about NBN connection, you should opt for Fiber to the premises instead. That way it's straight to your home, and it has no deterioration in terms of signal.

    Granted NBN isn't great at all, but eh, guess we should do with what we can.
    If you got no choice and gotta apply for NBN, trust me. Pick FTTP/FTTH for long term approach. It's upgradable at the very least compared to FTTN (Fiber to the Node). It's because FTTN still uses copper, and the farther you are from the Node, the worse the connection gets due to degrading transmission.

    FTTP is pure fiber optic, and FTTN is part Fiber optic but the wire going to your house from the exchange is copper.

    I'm an outsider, just happen to be a technician so I know these things.

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    1. Was reading about NBN actually, and boy oh boy that rollout was a disaster. How about ADSL? Is it much worse?

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    2. I am preferring to stay with ADSL while I can, at least it is reliable and fast enough for our needs. The NBN will cost more for the same speed and GB that we are getting now, and it is not much better. I am not sure who is making the money, but we as consumers are being shafted.

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    3. Oh and nice Space Oddity reference there.
      I presume you're also a David Bowie fan? High five OneMotherHen!

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  14. I've researched about it a few weeks back so I could chime in. I got a curious mind. I'm not an Australian. Philippines might jump in the same boat with the National Broadband Plan.

    Anywho. I think it's Telstra who's making money out of ADSL, but with the NBN; it's NBN Co. and RSPs might be skimping on bandwidth to save on costs since Bandwidth for NBN isn't cheap. That's where the feeling of being shafted comes from the way I see it.

    Shouldn't been that way from the start. I'm still scratching my head on why Abbott and Turnbull chose Fiber to the Node whereas it was originally set for Fiber to the Premises which is a whole lot better.

    I get it that it's to derail the Labor party, but for the expense of you Australians? Very damnable.

    Guess you already know that ADSL would be phased out eventually. I recently interviewed a fellow named Steve Jenkins. He knows a lot more about the whole NBN situation and is an independent source. The bad news is once your area is deemed ready for service (RFS) you'll still have to shift to NBN.

    So bluntly, there is no choice to make which makes it a bit more maddening.

    You'll likely be stuck with slow speeds if you're far from a node so you should check if there's a node near you. If you'll have to switch; have a good router ready and if any RSP is telling you that nothing would change, don't believe that crap.

    Get NBN25 if possible. You'll just be pissed off with NBN12 as it is no different than your current ADSL.

    Just my tip for a rainy day (When the time comes)

    I do sympathize with you guys there. Situation's not much different here in the Philippines.

    Ah and there might be hope still. There's already news circulating that might find a way to get around the NBN with 5G network. Do look into that.

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